
This can occur for a variety of reasons such as a server, system or ISP being overwhelmed, or your home network dropping momentarily. ApNovemRobert Evans Connectivity problems? “BOILERAD” stands for “Boiler Active Directory” which is a back-end system that Purdue uses to authenticate people. If you are unable to access a site, please send email to Thank you! After doing that, restart the computer and try again, or close the browser completely and try again with a newly launched browser. If the browser you’re using has a time range, please choose “All time” (Google Chrome) or “Everything” (Firefox) or “all history” (Safari) or equivalent. Some browsers have a “time range” selection for clearing cache and cookies. Still not working? You probably need to clear your browser’s cache and cookies. Mac users should ensure that older account information is not cached in the Apple keychain. For Mac users, we are recommending the use of Safari for SharePoint.

You may need to close your browser completely and try again with a newly launched browser. If you are re-prompted for username and password, or asked for a reason why you need access, be sure to prefix BOILERAD\ to your username. VPN is NOT required to access SharePoint.īOILERAD\ is all caps, and use a backslash “\” (not a forward slash “/”).įor example, if my username is “leaf” then to log into SharePoint, I would use the following for my username: BOILERAD\leaf


And then use your regular password (not BoilerKey). When logging into any COE SharePoint site, please prefix…
